We are committed to delivering your carefully curated footwear selections with efficiency and care. Every order is processed within 1-2 business days after payment confirmation, ensuring your items are meticulously prepared for shipment. Our logistics partners specialize in handling delicate and fashion-forward products, guaranteeing they arrive in pristine condition. Whether you've chosen casual everyday styles or specialized performance designs, our team ensures secure packaging tailored to each product category.
Processing typically requires 1-2 business days, while transit durations vary based on destination and carrier capacity. Domestic shipments generally reach customers within 5-8 business days after dispatch. International deliveries may require 10-20 business days depending on customs clearance procedures. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, in which case we proactively notify affected customers.
We offer tiered shipping options designed for flexibility:
• Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
• Free Shipping (10-15 Business Days): Automatically applied to orders exceeding $60 (maximum order value $9,999)
Additional expedited services may be available during checkout for time-sensitive deliveries.
We currently serve customers across North America, Europe, and select Asian markets. Some remote locations, including certain island territories and areas with postal restrictions, may be excluded from delivery. During checkout, our system automatically verifies address eligibility. For specific inquiries about your region, please contact our support team prior to ordering.
Within 24 hours of shipment, you'll receive a confirmation email containing:
• Your unique tracking number
• Carrier information with live tracking links
• Estimated delivery window
Tracking updates are typically refreshed every 24-48 hours. If your tracking information hasn't updated within 3 business days of receiving the notification, please check your spam folder before contacting us.
While we carefully monitor all shipments, occasional delays may occur due to weather events, customs inspections, or carrier logistical challenges. If your package hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. Our support team will immediately initiate a trace process with the carrier and keep you informed throughout the resolution.
International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product category and declared value. We recommend consulting your national customs office for specific duty rates prior to ordering. All international shipments include proper commercial invoices to facilitate smooth clearance.
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